Frequently Asked Questions

About KINeSYS

KINeSYS is small, family-owned Canadian company run by husband and wife team Wade and Lisa Heggie.

We are a team of Canadians and Australians who love early mornings, pursue an active lifestyle – wearing KINeSYS of course - and are fueled by good coffee.

To learn more about KINeSYS visit Our Story page.

We have a family-owned and Canada-first supplier policy.

For over 25 years we have partnered with privately-owned suppliers and we proudly continue to source North American components; and retain the manufacturing of our iconic bottles, packaging and sunscreens in Vancouver, Canada.

Shipping

Orders $65 and over qualify for Free Standard Shipping, with 10.00 am PST cut-off. A flat rate of $6.99 applies for orders below $65. Need it faster? Choose Canada Post Xpresspost.

We keep you up-to-date with Order confirmation and Tracking emails.

For detailed information on options and estimated shipping times, visit our Shipping Information page.

We want you to be happy with our products and service. If you have a question about your order, contact us anytime at hello@kinesysactive.com.

About our Sunscreen

All KINeSYS sunscreens are Broad Spectrum, meaning they are formulated to provide protection from harmful UVA (aging) and UVB (burning) rays. 

Being outdoors has countless benefits; but spending time in the sun can increase your risk of skin damage. Respect your skin and help decrease the risk by taking sun protection measures. These include wearing a long sleeved shirt, trousers, a broad brimmed hat and sunglasses, regularly apply sunscreen as directed and limit sun exposure in peak UV times.

From the date of manufacture, our sunscreens have a shelf life of 3 years. Each product’s Expiration Date and Lot Number are printed on the bottom or back of the bottle. Remember to store sunscreen out of direct sunlight and avoid extreme temperatures.

We’re for the busy parents, the sporty types, the skin cancer survivors and those with sensitive skin. We believe everyone should have the opportunity to enjoy the outdoors. No matter how you stay active we have you covered – literally!

All KINeSYS Sunscreens reach the highest water-resistant claim permitted by Health Canada and FDA of 80 minutes. 

To be effective, remember to apply sunscreen generously and spread evenly by hand at least 15 minutes prior to sun exposure. Regardless of water resistance, sunscreen needs to be reapplied at least every 2 hours or after 80 minutes of swimming, if sweating heavily, and immediately after towel drying.

For children under 6 months consult a health care practitioner prior to using sunscreen on them. 

For children over 6 months the list of what we don’t put in our sunscreen, makes them an ideal option for the whole family. Our spray products are oil, alcohol, PABA, paraben and preservative free and hypoallergenic. 

Prior to use we recommend reviewing the product’s active and inactive ingredients and conducting a small patch test to ensure your child isn’t sensitive to one of the ingredients.

Remember, it is important to keep infants and children protected from the sun. Use shade, cover as much exposed skin with UPF50+ clothing, wear a broad brimmed hat, and sunglasses; and encourage the daily use of sunscreen.

Our spray sunscreen formulas are all non-comedogenic – meaning they allow your skin to breathe and won’t block your pores.

A number of our sunscreens are Fragrance Free; including Sprays SPF 30 and SPF 50 Fragrance Free and SPF30 Kids Fragrance Free. 

Other products are lightly scented, with signature fragrances including Mango, Vanilla-Green Tea, and Peppermint-Rosemary. 

If you have a favorite scent to suggest, let us know! We would love to hear from you.

The list of what we don’t put in our sunscreens, makes them an ideal option for people with sensitive skin. 

Our Fragrance Free Spray Sunscreens are FREE of the Top 8 Allergens, with SPF 50 Fragrance Free recognized by Allergic Living. Our spray sunscreen range are hypoallergenic and free of oil, alcohol, PABAs, paraben and preservatives. 

Active and In-Active Ingredients are listed under each product description. Before using our sunscreen we advise you read the list of ingredients or contact us if you have any questions and conduct a small patch test.

Some people develop an allergic reaction to sunscreens with PABA. 
KINeSYS products are all PABA-Free.

No, we are proudly cruelty-free.

Yes, our manufacturing occurs in a Gluten-Free environment.

All Spray products are all suitable for Vegans and are proudly cruelty-free. SPF30 Clear Zinc is cruelty-free, but not Vegan, as it contains certified cruelty-free bee's wax.

Hypoallergenic means a product causes fewer allergic reactions. It doesn't necessarily mean the product is allergy-proof. 

Active and In-Active Ingredients of our Sunscreens are listed under each product description. Before using KINeSYS, we advise reading the list of ingredients or contacting us if you have any questions.

The difference in protection offered by SPF30 and SPF50 is less than 2%. Sunscreen’s labelled SPF30 filter 96.7% of UVB and SPF50 filter 98% of UVB. 

No sunscreen blocks 100% of UV rays. Remember to apply sunscreen according to the Directions and as part of your overall sun protection routine.

Our spray bottles and zinc tub/lid are 100% recyclable.

We hope you love our product as much as we do. If you have any questions or comments please contact us at hello@kinesysactive.com or 1.888.KINeSYS.

The following are Directions for Use, Sun Protection Measures and the Caution/Warnings for spray sunscreens.

• For external use only. 

• Do not use on damaged or broken skin. • When using this product keep out of eyes. Rinse with water to remove. 

• Stop use and ask a doctor if rash occurs. 

• Keep out of reach of children. If swallowed, get medical help or contact a Poison Control Centre right away. 

• Do not use in the presence of open flame or spark. 

• Do not puncture or incinerate container or store at temperature above 30C. 

• Use in well-ventilated areas. 

• May stain or damage some fabrics and surfaces.


How to Apply

Our Zinc is a thick cream and like most of us before we exercise, it needs to warm up! When applying, Think “SPF”. 1) Soften product in your hands to help make the thick cream formula easier to apply. 2) Pat over all exposed skin in sections. Our Zinc goes on white, making it easy to see where it’s been applied, and simple to spot any missed patches. 3) Fully rub in section-by-section. Working in small sections is the best way to ensure coverage.

Spray generously and spread evenly by hand at least 15 minutes prior to sun exposure. 

Hold container 4” – 6”/10cm – 15cm from the skin to apply. Do not spray directly to the face. Spray on hands then apply to face. 
Do not apply in windy conditions. Use in a well-ventilated area and avoid inhaling or exposing others to spray. 

Reapply at least every 2 hours or after 80 minutes of swimming, sweating, and immediately after towel drying.