General Impact Notice from Canada Post: Delivery standards are not being met. Customers with time-sensitive orders should consider selecting Xpresspost to help ensure timely delivery of their mailing.
Delta Warehouse, servicing orders to AB, BC, MB, NT, NU, SK and YT.
With the exception of the Lower Mainland, shipping delays are being experienced to all other areas serviced by this warehouse due to the British Columbia Highway and Rail closures.
Mississauga Warehouse, servicing orders to NB, NL, NS, NU, ON, PE and QC.
Shipping delays as per general Canada Post notice.
- Free Shipping is available on orders of $65.00 or more, before taxes and shipping.
- Offer is limited to online domestic orders, shipped via Canada Post Expedited Post.
CUT-OFF AND FULFILLMENT TIMES
- Cut-off: Orders placed before 10.00 am PST are generally shipped same business day from our Vancouver-based fulfillment partner. (subject to peak demand time)
- Please add one (1) day to the expected delivery time for orders placed after 10.00am
- Fulfilled Monday to Friday, with the exception of national and local BC holidays.
- Subject to applicable provincial and federal taxes. These are applied when your order is processed according to where the item will be shipped.
- Canada Post Expedited Parcel: $6.99 flat rate for orders less than $65.00.
- Canada Post Xpresspost: $15.00 flat rate (No Free Ship). Estimated national delivery times:
- Major Urban: Next business day
- Non-major Urban: 2 business days
- Northern Regions and Remote Centres: 5 days up to 7 days
US AND INTERNATIONAL CUSTOMERS
Our online store can only ship to Canadian addresses, and only accepts Canadian credit cards.
US customers can buy KINeSYS online at www.kinesysactive.com.
International customers in UK, Germany, HK, Switzerland and France can purchase through our US website, www.kinesysactive.com. Customers in other locations, please contact us at email@example.com to see how we can help.
Australian customers can buy KINeSYS online at www.kinesysactive.com.au
We want you to be happy with our products and service. If you purchased through our online store, contact us anytime at firstname.lastname@example.org and quote your order number along with an outline of the issue.
If you purchased our products through one of our retailers, please contact them directly.